- Purpose and scope of collection
The main data collection on the website includes: full name, email, phone, customer address in the contact section. This is the information that we need members to provide mandatory when sending information for advice or wanting to buy products and for us to contact and confirm with customers on the website to ensure consumers' rights use.
Members will be responsible for the security and storage of all service usage activities under the information they provide and their email boxes. In addition, members are responsible for promptly notifying our website of any unauthorized use, abuse, security violations, or retention of registration names and passwords by third parties in order to take measures appropriate decision.
- Scope of information use
We use the information members provide to:
- Contact to confirm orders and deliver goods to members upon receiving requests from members;
- Provide product information to customers if requested by the customer;
- Send marketing and promotional emails about goods sold by us;
- Send notifications about activities on the website;
- Communicate and resolve with users in special cases;
- Do not use users' personal information other than for transaction-related confirmation and contact purposes.
– When there is a request from a judicial agency including: Procuracy, court, police investigation agency related to certain legal violations of the customer.
- Information storage time
Members' personal data will be stored until the administrator requests cancellation. In all cases, member personal information will be kept confidential on our server.
- Address of the unit that collects and manages personal information
ROTO HORSE PTY., LTD.
Address: Suite 6 Level 4, 990 Whitehorse Road,
Box Hill,
Victory 3128,
Australia
Phone: +61 435 933 567
Email:
- Means and tools for users to access and edit their personal data.
Members have the right to self-check, update, adjust or cancel their personal information by contacting the website administrator to do this.
Members have the right to submit complaints about information security content, please contact the website's Administration Board. When receiving this feedback, we will confirm the information. In case the member's feedback is correct, depending on the level, we will take timely measures.
- Committed to protecting customer personal information
Members' personal information is committed to absolute confidentiality according to the personal information protection policy. The collection and use of each member's information is only carried out with that customer's consent, unless otherwise prescribed by law.
Do not use, transfer, provide or disclose to any third party the member's personal information without the member's consent.
In case the information server is attacked by hackers leading to loss of member personal data, we will be responsible for reporting the incident to the investigating authorities for timely handling and notifying members. Member is known.
Absolutely secure all members' online transaction information, including digital accounting invoice information and documents.
The management board requires individuals when registering/purchasing to provide all relevant personal information such as: Full name, contact address, email, phone,... and is responsible for Legality of the above information. The Management Board is not responsible nor will it resolve any complaints related to that member's rights if it deems that all of that member's personal information provided upon initial registration is inaccurate.